Refund policy

Returns

We want you to love your Velique set. If you've changed your mind, we accept returns on unopened, unused sets within 14 days of delivery, in their original packaging. Return shipping is at the customer's cost, unless the return is due to a fault, damage, or an incorrect item (see "Damages and issues" below). To start a return, contact us at hello@velique.com.au.

Damages and issues

Please inspect your order as soon as it arrives. If your set is faulty, damaged, or not what you ordered, contact us at hello@velique.com.au straight away - this applies even if you've already opened or tried on the set, as the 14-day unopened rule above only applies to change-of-mind returns. We'll evaluate the issue and make it right at no cost to you.

Exchanges

If you'd like a different style or size, the fastest way is to return your unopened set for a refund and place a new order separately. Because exchanges rely on the set being unopened, we'd strongly recommend using our sizing guide before you order - it's the best way to get the right fit the first time, since fit can't be reassessed once a set has been tried on.

Refunds

Once we receive your return, we'll inspect it and let you know whether the refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your return and you still haven't seen it, contact us at hello@velique.com.au.